If you're seeing an unexpected charge from Performance Golf on your credit card statement — typically around $299 — you're not alone. This is one of the most searched topics related to Performance Golf, and it has a specific, well-documented explanation.
This page tells you exactly what the charge is, what your options are, and the fastest path to resolution. We'll also tell you how to make sure it doesn't happen again.
What the $299 Charge Is
The $299 charge from Performance Golf almost always represents the automatic conversion of a free trial subscription into a paid annual membership.
When golfers purchase the RS1 putter or other Performance Golf equipment directly through their website, they are frequently presented with offers for free trials of digital products during or after checkout. These include:
- PG1 Membership — Performance Golf's primary digital instruction platform
- Scratch Club — a premium instruction and content subscription
- VIP Coaching — an online coaching access package
These trials are presented as free bonuses accompanying the equipment purchase. What many customers don't fully register at the time is that each trial comes with an automatic renewal clause — if the trial is not actively canceled within the designated window (typically 14 to 30 days), it automatically converts to a paid annual subscription and charges the card on file from the original equipment purchase.
The $299 charge is Performance Golf's own confirmation of this. They maintain a dedicated page on their website at shop.performancegolf.com/pages/credit-card-charge that acknowledges this specific charge and its origin — which tells you this is a common enough occurrence that they built a page specifically to address it.
How to Get a Refund: Step by Step
If you've already been charged, act quickly. Here is the most direct path to resolution.
Step 1 — Contact Performance Golf customer service immediately.
The fastest resolution comes from contacting them directly before filing any external dispute.
- Email: [email protected]
- Phone: 1-833-PG1-GOLF (1-833-741-4653)
- Hours: Monday through Friday, standard business hours Eastern time
When you contact them, be specific and direct. State the following clearly:
- The exact charge amount and the date it appeared on your statement
- That you did not intend to activate a paid subscription
- That you are requesting both cancellation of the subscription going forward and a full refund of the charge
Use email rather than phone if possible so you have a written record of every exchange. Ask them to confirm cancellation and refund approval in writing via email reply before ending the conversation.
Step 2 — Document everything.
Save every email. Note the date, time, and name of any phone representative you speak with. If they confirm a refund is being processed, ask for a reference number or written confirmation.
This documentation becomes essential if the refund doesn't appear or if a subsequent charge occurs.
Step 3 — Monitor your statement.
Watch the card used for your original purchase for 30 to 60 days following your cancellation confirmation. Refunds typically process within 5 to 10 business days depending on your card issuer, though some take longer.
If Performance Golf Doesn't Resolve It
If customer service does not resolve the issue to your satisfaction — whether they deny the refund, don't respond, or a charge reappears after cancellation — you have two additional paths.
Option A — Credit Card Dispute
Contact your credit card issuer directly and initiate a formal chargeback dispute. Most card issuers allow disputes for charges that the cardholder did not clearly authorize or did not receive adequate notice about.
Automatic renewal charges that were not clearly disclosed during the original transaction are frequently upheld in the cardholder's favor during the dispute process. When you file, provide:
- Your original purchase confirmation showing the equipment purchase date
- Documentation of your communications with Performance Golf
- The charge date and amount from your statement
- A brief written explanation that you did not authorize an annual subscription
Option B — BBB Complaint
Filing a complaint with the Better Business Bureau at bbb.org creates a formal record and typically prompts a response from Performance Golf's customer relations team. The BBB complaint process doesn't guarantee resolution but adds accountability and creates documentation of the pattern — Performance Golf has received over 800 BBB complaints related to this billing model over the past three years.
How to Cancel Before You're Charged Again
If you received a refund for the first charge but still have an active subscription on file, cancel it immediately to prevent a recurrence.
Contact Performance Golf at the same channels listed above — [email protected] or 1-833-741-4653 — and explicitly request:
- Cancellation of all active subscription memberships associated with your account
- Written confirmation that no future charges will occur
- Confirmation of the specific products canceled and the effective cancellation date
Keep the written confirmation permanently. This is your protection if a charge subsequently appears.
Quick Reference
Performance Golf Customer Service:
- Email: [email protected]
- Phone: 1-833-PG1-GOLF (1-833-741-4653)
Performance Golf's own billing explanation:
- shop.performancegolf.com/pages/credit-card-charge
To file a BBB complaint:
- bbb.org — search Performance Golf, Fort Lauderdale, FL
Frequently Asked Questions
Why did Performance Golf charge my card $299? This charge almost always represents the automatic conversion of a free trial subscription — most commonly the PG1 Membership — into a paid annual plan. If you accepted any free trial offers during or after your equipment purchase and did not cancel within the trial window, this charge is the result.
Can I get a refund from Performance Golf? Yes, in many cases. Contact their customer service directly at [email protected] or 1-833-741-4653 and request cancellation and a full refund, citing that you did not intend to activate a paid subscription. If they decline, contact your credit card issuer to initiate a chargeback dispute.
How do I cancel my Performance Golf PG1 subscription? Contact Performance Golf customer service at the channels above and explicitly request cancellation of all active memberships. Ask for written confirmation before ending the conversation.
Will I be charged $299 again next year? If your subscription is still active and you don't cancel it, yes — annual subscription renewals will continue until you explicitly cancel. Make sure you receive written confirmation of cancellation rather than assuming the issue is resolved.
Is Performance Golf a legitimate company? Yes. Performance Golf makes real, well-reviewed golf equipment — the RS1 putter has received positive independent coverage from Plugged In Golf and Breaking Eighty. The billing complaints relate specifically to their digital subscription model, not to the quality of their physical products.
How do I avoid this problem when buying the RS1? Purchase through an authorized retailer like GolfersParadise instead of directly through Performance Golf's website. This is a clean one-time transaction with no subscription enrollment attached.
This guide is based on publicly available information from the Better Business Bureau, Performance Golf's own terms of service and billing pages, and consumer protection reporting. Last updated June 2026.
Related Reading:
- Complete Guide to Performance Golf's Subscription Model and Billing Practices
- Performance Golf RS1 Putter: Complete Review and Buying Guide
- RS1 vs RS1 Plus: Is the Graphite Shaft Worth the Upgrade?
- Best Putters for Mid Handicappers 2026